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Frequently Asked Questions

What are the shipping rates and timelines?

Orders are dispatched within 7 days.

• Lithuania: €4
• EU (outside Lithuania): €6.99
• Rest of World: €40

Free shipping on orders over €200 within the EU. 

Do you offer international shipping?
Yes, we ship internationally. Please note, however, that international customers are responsible for any customs and import taxes that may apply.
 
What is your return policy?
We accept returns within 14 days of receipt. Items must be returned in their original, unused condition. Please note that shipping costs are non-refundable. Products must arrive back in our store within the 14 day return period. Please email info@lakesidesynths.com to make a returns request and we will get back to you with instructions on where you’ll need to ship the item to
 
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your order.
 
Can I change or cancel my order?
Orders can be changed or canceled if they have not been processed for shipping. Please contact us as soon as possible to request a change or cancellation.
 
Do you offer any warranties or guarantees?
Product warranties vary by manufacturer. Please refer to the product description for specific warranty information.
 
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